The COVID-19 pandemic has brought significant improvements in the world's educational practices and has become a realization of the ideal of online education, whereas COVID-19 is a global problem that affects institutions of higher education (HEIs). The present study is based on the research question: what are the challenges and benefits of ICTs for hauling out university students' effective learning in the context of the COVID-19 pandemic? The study employed a qualitative research design, and a cross-sectional analysis approach was adopted to resolve the key research question. The research sample included 20 BS and MA level students, and during a session, an interview was conducted in the form of open-ended questions. The research concluded university students need internet access 24/7 within the premises and outside the university; in fact, they require free internet access. The study may suggest that the university may provide needy students with university data bundles and laptops.