SEARCH ARTICLE

12 Pages : 124-138

http://dx.doi.org/10.31703/gssr.2023(VIII-I).12      10.31703/gssr.2023(VIII-I).12      Published : Mar 2023

Impact of Workplace Bullying and Knowledge Hiding Behaviour on Emotional Exhaustion among Pakistani Nurses: A Cross-sectional Study for Exploring Psychological Empowerment as an Effective Role Player in the Healthcare System

    This study aims to extend the literature on workplace bullying and its impact on knowledge hiding directly and through the mediation of emotional exhaustion and psychological empowerment as a moderator after collecting data from 600 nursing staff working in public and private hospitals in Pakistan. The results revealed the negative impact of workplace bullying (WB) on knowledge sharing directly and partially with the mediation of emotional exhaustion (EE). However, the impact is reduced through the moderating effect of psychological empowerment (PE). The finding of our study has several implications for healthcare institutions or academic leaders and policymakers of organizations.

    Nursing staff, Health-care system Pakistan, Workplace Bullying, Emotional Exhaustion, Patients satisfaction
    (1) Luqman Javaid
    Institute of Management Sciences, (Pak-AIMS), Lahore, Punjab, Pakistan.
    (2) Kaleem Irfan
    Assistant Professor, Institute of Management Sciences, (Pak-AIMS), Lahore, Punjab, Pakistan.
    (3) Asmat Nawaz Khattak
    Assistant Professor, Institute of Management Sciences, (Pak-AIMS), Lahore, Punjab, Pakistan.

52 Pages : 564-578

http://dx.doi.org/10.31703/gssr.2023(VIII-I).52      10.31703/gssr.2023(VIII-I).52      Published : Mar 2023

Smiles and Struggles: Investigating the Effects of Leader Emotional Labour Strategies on Job Satisfaction and Emotional Exhaustion in the Service Industry

    The main objective of this study is to examine the impact of leader emotional labour strategies on job-related outcomes, job satisfaction (JS) and emotional exhaustion (EE) and the moderating effect of perceived organizational support (POS) under the theoretical support of conservation of resource (COS) theory. The current study was carried out by gathering data from doctors working in the Public Health sector of Pakistan. A self-administered questionnaire survey was employed to gather responses. The selection process employed a simple random sampling technique. Results of the current study explicate that POS has a positive moderating effect on the relationship between leaders' emotional labour strategies and EE. At the same time, the moderated effect of POS on the relationship between leaders' emotional labour strategies and JS was not supported. The present study bridges the research gap by applying the COS theory and using POS as moderating variable to study relationships between leaders' emotional labour strategies and job-related outcomes (e.g., JS and EE).

    Emotional Labour Strategies, Perceived Organizational Support POS), Emotional Exhaustion (EE), Job Satisfaction (JS), Public health sector
    (1) Javed Iqbal
    Visiting Lecturer, Department of Business Administration, Bahria University, Lahore Campus, Punjab, Pakistan.
    (2) Hafiz Ahmad Ashraf
    Lecturer, Department of Business Administration, University of Central Punjab, Gujranwala Campus, Punjab, Pakistan.
    (3) Arooj Fatima
    MS Management Sciences, Department of Business Administration, Bahria University, Lahore Campus, Punjab, Pakistan.

26 Pages : 284-298

http://dx.doi.org/10.31703/gssr.2023(VIII-II).26      10.31703/gssr.2023(VIII-II).26      Published : Jun 2023

Role of Teachers' Affective Support for Reducing Students' Emotional Exhaustion in Higher Education in Pakistan

    The study determined the connection between teachers' affective commitment along with emotional exhaustion among students with the mediation of students' self-efficacy, intrinsic motivation, and extrinsic motivation in Pakistan. 309 responses have been collected from the students of HEIs in Karachi whereas PLS-SEM was employed to analyze data. Teachers’ affective support positively impacts students' self-efficacy and intrinsic and extrinsic motivation, whereas students' self-efficacy and extrinsic motivation harm students' emotional exhaustion. Regarding mediation analysis, the study revealed that Teachers' affective support harms students' emotional exhaustion with the mediating effects of students' self-efficacy as well as extrinsic motivation. Practitioners or educational psychologists must realize the likelihood that students' motivation and self-efficacy are possible approaches in which teacher affective support is associated with emotional exhaustion when administering such
    interventions.

    Teachers' Affective Support, Students' Motivation, Self-Efficacy, Emotional Exhaustion, Higher Education Institutes
    (1) Nasir Ali
    Adjunct Faculty and Research Scholar, Institute of Business Management & Healthcare Management (IBHM), DOW University of Health Science, Karachi, Sindh, Pakistan.
    (2) Shahnawaz Tunio
    School of Education, Zhengzhou University, Henan, China.
    (3) Narjis Unar
    Research Fellow, Department of Education, Institute of Business Management (IoBM), Karachi, Sindh, Pakistan.