SEARCH ARTICLE

39 Pages : 383-395

http://dx.doi.org/10.31703/gssr.2021(VI-I).39      10.31703/gssr.2021(VI-I).39      Published : Mar 2021

Impact of Student Satisfaction Index Model on Quality Assessment of Higher Education: Mediating Role of Student Satisfaction

    In today's education industry, more and more Higher Educational Institutions (HEIs) are emerging, where students have a lot of options in opting for the best intuition, which they perceive would fulfil their educational needs and requirements. Both public and private HEIs are constantly evolving their services for the students. This study examine the 'Explanatory Model' which explored the Student Satisfaction Index (SSI) and try to evaluate the student satisfaction level. The software Statistical packages for social sciences is used to test the proposed hypotheses. These HEIs should explore and formulate new and innovative strategies to attract, retain and establish good relationships with students in order to establish or keep their competitive edge in the education industry. This study concluded that 'Perceived Quality' along with other factors, influenced students' satisfaction and loyalty.

    Perceived Quality, European Customer Satisfaction Index (ECSI) model, Student Satisfaction, Student Loyalty, Higher Education Institutions (HEIs), Partial Least Square
    (1) Sofia Jamil
    MS Scholar, Department of Project Management, Comsats Institute of Information Technology, Lahore, Punjab, Pakistan.

34 Pages : 356-370

http://dx.doi.org/10.31703/gssr.2022(VII-I).34      10.31703/gssr.2022(VII-I).34      Published : Mar 2022

Determinants of Customer Loyalty in the Banking Sector of Pakistan

    The aim of the current study is to inspect the intervention of customer satisfaction in the association between service quality and corporate image to customer loyalty in the Pakistan banking sector. The population of this research is banking customers and a sample size of 210 respondents. This study uses the SPSS, Correlation, ANOVA and regression analysis techniques along with AMOS methods. The results of the study show that service quality and corporate image of the banks are not associated with customer loyalty, but this association is possible due to customer loyalty. This study shows that banks must focus on customer satisfaction to engage customer loyalty. CL is only achieved through customer satisfaction. The Pakistani banking sector, therefore, improves customer satisfaction, so the association between service quality, corporate image and customer loyalty must be enhanced.

    Customer Loyalty, Customer Satisfaction, Corporate Image, Service Quality
    (1) Rizwan Ali
    Lahore Business School (LBS), The University of Lahore, Lahore, Punjab, Pakistan.
    (2) Tanveer Aslam
    Lahore Business School (LBS), The University of Lahore, Lahore, Punjab, Pakistan.
    (3) Hammad Zafar
    Lahore Business School (LBS), The University of Lahore, Lahore, Punjab, Pakistan.

39 Pages : 428-436

http://dx.doi.org/10.31703/gssr.2022(VII-I).39      10.31703/gssr.2022(VII-I).39      Published : Mar 2022

Career Conditions in Pakistan: Using Connections as Career Moves

    This paper examines the role of social connections on the career trajectory of Pakistani employees in local organisations. Scholarship (Syed,2016; Saher & Mayrhofer, 2014; Mangi et al., 2012; Saher, 2010;Chatterjee, 2007; Khilji, 2003; Budhwar, 2001; Lyon, 2000; Sparrow & Budhwar, 1997; Mendonca & Kanungo,1994) has already highlighted the significant impact of social connections on the professional growth of individuals in India and Pakistan. However, in response to the calls for contextualising HRM practices and research, this paper is developing a culturally specific framework to reveal pervasive practices of career progression in Pakistan. Qualitative research has been conducted to get in-depth data on the issue at hand. This paper will extend a rare insider's view and future research directions.

    Career, Career Context, Connections, Loyalty, Indebtedness, Pakistan
    (1) Noreen Saher
    Associate Professor, Department of Anthropology, Faculty of Social Sciences, International Islamic University, Islamabad, Pakistan
    (2) Iram Batool
    Associate Professor, Department of Applied Psychology, Bahauddin Zakariya University, Punjab, Pakistan
    (3) Asma Farheen
    Lecturer, Faculty of Social Sciences, International Islamic University, Islamabad, Pakistan.

15 Pages : 162-184

http://dx.doi.org/10.31703/gssr.2024(IX-I).15      10.31703/gssr.2024(IX-I).15      Published : Mar 2024

Effect of Celebrity Endorsement on Brand Loyalty: The Mediating Role of Brand Passion

    The importance of current study is to find the effect of celebrity endorsement on brand passion and brand loyalty. Descriptive analysis, Correlation, Regression, Reliability, Frequency and Structure equation modeling applied in this analysis. An estimated hierarchical regression model was used to test the various hypotheses developed for the study. The findings showed that among consumers of clothing brands, factors such as celebrity endorsers' likeability, expertise, trustworthiness and attractiveness were important in determining brand passion. The outcomes further demonstrated that brand loyalty had positively impacted by brand passion. Finally, brand passion had a significant positive mediating role between the likeability and attractiveness of celebrity endorsers and brand loyalty.The resources were fewer otherwise surveys could be done all over Pakistan. Additional effects or consequences of brand passion could not be considered, like word-of-mouth and readiness to pay higher prices. Future research may need to take these outcomes into account.

    Celebrity Endorser Attractiveness, Celebrity Endorser Expertise, Celebrity Endorser Trustworthiness, Celebrity Endorser Likeability, Brand Passion, Brand Loyalty
    (1) Zargham Ullah Khan
    Assistant Professor, Hailey College of Banking & Finance, University of the Punjab, Lahore, Punjab, Pakistan.
    (2) Iram Shahzadi
    MBA, Hailey College of Banking & Finance, University of the Punjab, Lahore, Punjab, Pakistan.
    (3) Tania Arshad
    MBA Candidate, Hailey College of Banking & Finance, University of the Punjab, Lahore, Punjab, Pakistan.